Terms & Conditions
Please be aware that by booking with Vintage Days Afternoon Tea Parties you are agreeing to the following terms and conditions.
If you have any concerns at any point, please get in touch, we are always here to answer your questions and want to ensure that your event runs smoothly, effortlessly and stress free as possible, so are committed to working with you to ensure that your day is perfect.
Payment terms.
There is a 50% non-refundable deposit required at time of booking to secure your order/date of event. The remaining balance must be paid 14 days before the event date. We prefer bank transfer be made to:
Vintage Days Tea Parties
Account Number: 22265303
Sort Code: 60-83-71
Please use the surname of the booking and date of booking as payment reference. If bank transfer is not suitable for you we may be able to take a cash payment please discuss with us at the point of booking.
Cancellations.
We understand that plans can change and are subject to COVID-19 regulations in the current climate. We will always conduct our business as a COVID safe business and adhere to Government guidelines.
Cancellation charges:
1 – 14 days prior to the event 100% of the costs are due.
+ 15 days prior to the event no further charges incurred.
We will always try to be flexible. (We may be able to change dates with enough notice we will work with you to endeavour to minimise your loss but cannot guarantee this).
China Hire.
Hire period: The hire period for China is usually 24 hours, although we are happy to negotiate for a longer timescale. The China must be returned on the date agreed; if for any reason this does not happen you will be charged a further full daily rate of hire for each day or part day it goes over.
Delivery and collection: The China will be bubble wrapped and boxed to ensure it is safe whilst in transit to you. You will receive an inventory of items that have been sent, on receipt of the China you were required to inspect the box to check there is no damage to the China and that the inventory list is correct. If we are not notified of any discrepancies (including photographs of damage) via email to info@vintagedaysteaparties.co.uk within 3 hours of accepting delivery this means that you are satisfied with the delivery.
Cleaning prior to return: As part of our cleaning process, we always fully wash every item hygienically prior to allowing it to be hired. After your event please do not put any of the items in a dishwasher the vintage China is old and not made to go in a dishwasher it will need to be washed by hand we will wash this for you. However, you are required to remove any excess food and rinse under a cold tap to ensure that all food residue is removed.
Collection/Return of China: On collection we will inspect the China to ensure it has been rinsed clean and for damages. Breakages/damages charges are detailed below.
- £5 per China item (cup, saucer, plate, milk jug, sugar bowl)
- £2 per cutlery piece (tongs, knife, fork, spoon)
- £20 per teapot
- £25 per cake stand
- £25 for not rinsing clean the crockery
If an item has been broken by accident, please keep hold of it so that we can use it to identify the replacement we require.
Liability: China supplied by Vintage Days Afternoon Tea Parties is old and delicate and we cannot be held responsible for injury to the person loss or damage of goods as a result of mishandling this China all goods hired are the responsibility of the Hirer until they are returned or collected.
Allergies and Dietary requirements (required for catered events only)
Allergies: we take the Health and Safety of our clients seriously and understand the effect that food allergies can have on an individual our chef is highly trained and fully aware of how to cater for individuals with specific food allergies.
We need specific information about any food allergies that guests may have, this should be notified on booking and confirmed via email. We understand that guest attendance varies and this may change throughout the process we can make changes to catering requirements up to 3 days before the event please ensure that any variation in food requirements or food allergies are notified to Vintage Days Afternoon Tea Parties no later than 72 hours prior to the event. Vintage Days afternoon tea parties will provide labelled and separate food for guests with food allergies and ensure that they are made aware of what is safe for them to consume.
It is a legal requirement for us to provide allergen information on all food or food will be labelled appropriately however full allergen request details can be available on request.
Dietary requirements: this covers dietary preferences not allergens for example vegetarian, vegan, kosher, halal etc we are more than happy to cater for all dietary requirements we require on booking to know how many people require different dietary selections and will make menus available accordingly for your guests.
These selections are to be finalised 72 hours before your event.